If the file you have downloaded does not work, or produces an error message after being downloaded, that is because you have downloaded an incomplete file. An incomplete file has two possible sources. The first source is your Internet connection. Sometimes the download gets interrupted, creating the error. Try downloading the file again, and if the file works, then the problem was with your connection.
The other source is with our (CCF’s) upload. The file we upload can sometimes be interrupted as well, creating the same error. If you download the file several times with the same error, then it is likely that CCF must upload the file again. Please post a comment on the page, letting us know about the problem. When we get the report, we will test the file, then re-upload it if necessary.
All our recent Sunday videos use two different players: the CCF Player and the Youtube Player. The CCF Player has a number of issues that can be avoided by using the Youtube Player. The Youtube version is usually available by the Thursday or Friday immediately following the Sunday message.
Unfortunately Youtube is blocked in certain countries, so we use the CCF Player to make the video accessible in any country.
After doing this, refresh or reload the page.
Sometimes, this is because we uploaded an incomplete file. If clearing your cache does not work, please leave us a comment on the page with the video with the exact time of the error, and we will check it for you.
The higher quality CCF Player video, which is edited by our media department, is usually available by Tuesday afternoon, though it might take longer due to technical difficulties. At the latest, it should be available by Wednesday or Thursday.